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Company Overview

The easiest way to scale personalized customer support.

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Features & Specs

  • User-Friendly Interface

    Enchant offers a clean, intuitive interface that makes it easy for customer support teams to manage tickets and communicate with customers efficiently.

  • Integration Capabilities

    Enchant integrates with a variety of third-party applications such as Slack, Shopify, and GitHub, enabling seamless workflow enhancements.

  • Customizability

    The platform provides options to customize workflows, rules, and templates, allowing businesses to tailor the system according to their specific needs.

  • Automation Features

    Enchant includes automation features like canned responses and automated workflows, which help in reducing manual efforts and improving response times.

  • Analytics and Reporting

    The software offers robust analytics and reporting tools to track performance and customer satisfaction, aiding in more informed decision-making.

  • Videos

    External Sources including reviews & comparisons

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    Social Recommendations


    • Ask HN: PG’s ‘Do Things That Don’t Scale’ Manual Examples

      At Enchant (https://enchant.com): – We launched without billing. Early customers used the product for free until we eventually built out billing – We offer data imports from competitors. It’s a semi-automated process – sometimes there’s existing working code, sometimes it needs tweaking, sometimes it gets written as part of the process. Either way, it’s a win if it helps someone make a purchase decision. – We…

      – Source: Hacker News
      /
      11 months ago


    • Ask HN: Who’s using Ruby web development without Ruby on Rails (RoR)?

      We[0] use Ruby without Rails – Sinatra for the most part. I started the codebase over a decade ago now, and at the time Rails felt a little heavy (inline with your comments). That said, Rails does let you get started pretty quickly without needing much of anything else. Rails has more magic. If you prefer less magic, then Sinatra is the way. https://enchant.com.

      – Source: Hacker News
      /
      over 1 year ago


    • How to offer effective free trials

      For our own SaaS[0], we provide a timed trial. But we regularly provide trial extensions because reality of business is that it takes time to get everybody on board and onboarded. Reading this post, I suspect ’30 days of use’ would result in less ‘please extend the trial’ emails and would mean less friction during the trial. However, there is a tradeoff: when somebody reaches out for a trial extension, it may be…

      – Source: Hacker News
      /
      about 2 years ago


    • Ask HN: What made your business take off that you wish you’d done much earlier?

      In the space we[1] operate, there’s no shortage of competitors. Over the years, I’ve seen that those who can unlock marketing see a lot more success, even with a shittier product. As a developer-turned-founder, a lot of marketing feels sleazy. Was it always this way? So much link-bait, fluffy posts that are really big ads, shallow content just for SEO, upvoting-rings on platforms, etc. There’s so few who seem to…

      – Source: Hacker News
      /
      over 2 years ago

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