I considered trying to use one of the integration user licenses ($10 a month) or maybe something else? These emails are coming from the “Front” email service (front.com).

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10 months ago

Google image search say it’s this: https://front.com/.

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over 1 year ago

I also googled “Shift alternatives” and found front.com which has a web application.

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over 1 year ago

I agree with others in this thread that app-based is probably the way to go – especially if you’re just building for one person. Just be sure she enables push notifications with the same settings as SMS. Others have mentioned Frontline (FYI: this product is end-of-sale), Crisp, and SpokePhone. I would also add Front as a potential app to check out as they have similar functionality.

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over 1 year ago

For the inbox with messages, email, sms and web chat, I think Front may be what you’re looking for.

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over 1 year ago

So, I am currently setting up an array of self hosted solutions for our dev team including chat, wiki, etc. The only thing missing is some sort of collaborative Team-Mail Client like Spark, Missive, Front and the sorts.

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over 1 year ago

We use Aircall (https://aircall.io) and have it integrated to our shared/collaboration inbox service (https://front.com). The set-up has been solid for us.

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about 2 years ago

I’m thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there’s an integration to another tool like front.com or hiverhq.com (gmail based) that would help take care of managing email too.

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about 2 years ago

My team uses Front paired with Text Blaze for email sharing + automation.

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about 2 years ago

Front — is a customer communication tool that integrates all forms of messaging into a single platform. The program creates a universal mailbox so that employees can direct customer questions and requests to one central hub. Remote teams can better manage workflows and approve or assign tasks without worrying that another team member is already working on the issue.

– Source: dev.to
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over 2 years ago

Front | Engineering Roles | SF + Chicago + Paris + Remote (various locations in US/Europe) | https://front.com Front is growing fast, and reinventing how work gets done. With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to the Forbes Cloud 100…

– Source: Hacker News
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over 2 years ago

Has anyone worked with services similar to front.com that tries to help manage the multitude of emails that come across any more? We’ve got a general information distribution group at work and it’s been a source of heartburn for several years now but I haven’t found a good way to deal with it yet. There’s emails that come through it 24/5 (1100 or so per day) plus a much lesser amount on weekends. There are 9-10…

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over 2 years ago

There are some interesting services that can help manage shared mailboxes out there:Emailgistics and Frontand come to mind. These are a great deal more user friendly for medical staff than a ticketing system intended for technical support or software issue tracking. Full disclosure, I know you are looking for onshore, I didn’t check if these were available in your region. But maybe looking for a similar solution…

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about 3 years ago

Front[1] is for customer-facing teams but functions roughly like this. Teams collaborate on a shared inbox but Rules can route emails so they only show up in one individual’s inbox. With this setup, everyone else can still text or tag search and find the email but it’s only in the inbox of the person it is assigned to. If you are the lead for a given project then you’ll receive the client emails in your inbox but…

– Source: Hacker News
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about 3 years ago

Front | Engineering Roles | SF + Paris + Remote (various locations in US/Europe) | https://frontapp.com Front is growing fast, and reinventing how work gets done. With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to the Forbes Cloud 100 2020,…

– Source: Hacker News
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over 3 years ago

You didn’t ask specifically about email. But since you’re using group email addresses, look at Front (frontapp.com). I know teams with remote members who love frontapp. Instead of long email chains the team members can comment on and discuss specific emails without creating a long email thread to go back through.

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over 3 years ago

Could one of these tools be a solution?

Https://frontapp.com/.

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over 3 years ago

Https://frontapp.com is another really good option, we use it at HOALife and it’s well worth the money.

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over 3 years ago