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Company Overview

Manage Customer Support, Sales and Projects right from your Gmail inbox. Collaborate with Shared Labels, Shared Contacts, email notes, email reminders and email templates.

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Company Information

Platforms

Pricing

Categories

Features & Specs

  • Shared Inboxes

    Hiver allows teams to manage shared inboxes directly within Gmail, enabling collaborative email handling without the need for external software.

  • Email Delegation

    The platform enables users to assign emails to specific team members, streamlining the process of task delegation and ensuring accountability.

  • Notes and Tags

    It provides functionality for adding context to emails via notes and tags, facilitating better communication and organization within the team.

  • Email Templates

    Hiver offers customizable email templates to improve response times and maintain consistency across team communications.

  • Reports and Analytics

    The tool provides comprehensive reporting and analytics features, helping teams monitor performance and optimize their email operations.

  • Videos

    External Sources including reviews & comparisons

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    Social Recommendations


    • Is there a better way to have a customer-facing inbox?

      Depending on the potential value of the workflow, https://gmelius.com/ and https://hiverhq.com/ are both pretty awesome.

      Source:
      over 1 year ago


    • Email for small business team

      If you’re u sing shared inboxes, you may want to consider https://hiverhq.com/ or https://www.dragapp.com/ for doing shared inbox functionality with workspace.

      Source:
      over 1 year ago


    • alternative ticketing systems?

      You might want to check out Hiver. It’s built on top of Gmail, it’s really easy to set up and even easier to grasp. It has all the features that your team would need to run its support operations successfully. And its pretty cost-effective against Zendesk.

      Source:
      over 1 year ago


    • Reporting

      Hey I was wondering if you considered trying Hiver since you mentioned that all CX operations were conducted out of Gmail. Hiver‘s a support solution that works on top of Gmail UI and is therefore really easy to use. Full disclosure: I work with the content team at Hiver.

      Source:
      over 1 year ago


    • Discovering the value of Mattermost Playbooks

      I’m thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there’s an integration to another tool like front.com or hiverhq.com (gmail based) that would help take care of managing email too.

      Source:
      about 2 years ago

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