Unified Inbox

Reamaze provides a unified inbox that consolidates multiple communication channels, such as email, chat, social media, and SMS, making it easier to manage all customer interactions in one place.

Automation

Reamaze offers powerful automation features, including workflows, canned responses, and triggers, which help reduce manual tasks and improve response times.

Knowledge Base

The platform includes a robust knowledge base feature that allows businesses to create and manage self-help articles, reducing the volume of repetitive customer inquiries.

Integrations

Reamaze integrates seamlessly with a variety of third-party applications such as Shopify, Slack, and Zapier, enhancing its functionality and allowing for more complex workflows.

Customizable Branding

Businesses can customize the appearance of the customer interface to match their brand, providing a consistent experience for users.

Reporting and Analytics

The platform includes detailed reporting and analytics tools that provide insights into customer support performance and help identify areas for improvement.

Multichannel Support

Reamaze supports multiple communication channels including live chat, email, social media, and SMS, allowing customers to choose their preferred method of communication.