Incident Management
Problem Management
Change management
Contractor Management
Supplier Management
Client Management
Staff Management
Automated workflow
Task management
Release Management
Virtual Agent
Live Chat
Social Media Integrations
Api and Integrations
PINKVerify Certified
SaaS & On-Premises
Ticket Billing
Knowledge Management
Forums
Customer portal
Email Parsing
Automation
Workflow Management
Round Robin
Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk.
Source:
over 2 years ago