Zammad

Company Overview

The Zammad - Help Desk and Ticket System - Community Page.

Company Information

Platforms

Pricing

Open Source

Features & Specs

Open Source

Zammad is open-source, meaning the source code is freely available for anyone to inspect, modify, and enhance. This encourages community contributions and provides ultimate transparency.

User-Friendly Interface

The platform offers an intuitive and modern UI, making it easy for both technical and non-technical users to navigate and use effectively.

Multi-Channel Support

Zammad supports multiple communication channels including email, social media, chat, and phone, allowing for a unified customer support experience.

Customizable

The system is highly customizable through its robust API and configuration options, enabling organizations to tailor the platform to their specific needs.

Scalable

Designed to scale, Zammad can grow with your business, handling increasing volumes of tickets and users without compromising performance.

Integration Capabilities

Zammad offers various integrations with other services and tools like LDAP, Active Directory, and monitoring solutions, enhancing its utility in diverse environments.

Comprehensive Documentation

The platform provides extensive documentation and community forums, which can be invaluable resources for troubleshooting and learning.

Videos

External Sources including reviews & comparisons

Social Recommendations

An open-source ticketing system

Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/.

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over 1 year ago
MSP opensource ticketing tool -ITSM

Https://zammad.org/ it cery customizable and has a fsitly good documentation.

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over 1 year ago
Ticketing system for internal IT team

Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users.

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over 1 year ago
Free Service Desk Software

Why don’t you guys know Zammad? An open-source helpdesk platform which I am using smoothly.

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over 1 year ago
Implement a real ticket system, a basic one or none for a tiny company with one admin?

A simple self-hosted one: https://zammad.org/.

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over 1 year ago
Incoming email ticketing system options

Might be worth looking at Zammad ( https://zammad.org ).

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over 1 year ago
Selfhosted Order Management Software / Tracking Platform

Use a ticketing system like https://zammad.org/.

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almost 2 years ago
What are you using for ticketing software? Any recommendations?

You could give Zammad a shot. It is free and self-hostable, with multiple external authentication services usable. For re-occurring tickets you will have to setup some CRON jobs that use CURL, but since it’s a one-and-done thing it shouldn’t be too bad. It does not have an app sadly, only a web interface.

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almost 2 years ago
Ticket System for One Man Shop

Well, just asign tickets t yourself – basicly any ticketsystem can do this 🙂

I use zammad for myself: https://zammad.org (there is also SaaS for this starting 5$ a month or so. There are TONS of such tools …

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about 2 years ago
Gitlab Service Desk

BTW, at my former employer we tryed out the community edition of Zammmad. It’s free, self-host and I found it to be a good balance between the features it offers and ease-of-use.

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over 2 years ago
My wife is a tattoo artist, I am trying to put together a booking system for her and her shop. I need recommendations. I will list the absolute MUSTS of this system below.

Disclaimer: I know 0 about ticketing system but Zammad (zammad.org is the software, zammad.com is the company) is a FOSS ticket system that recently announced an integration with Nextcloud. https://nextcloud.com/blog/introducing-the-zammad-integration-app-in-nextcloud-hub/.

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over 2 years ago
self-hosted ticket system or help desk without account

Have a look at zammad.org
It might not what you expressed here, but it is very complete and served us well for 4-5 years now.

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over 2 years ago
How do you guys stay on top of, well, everything?

Id recommend is Zammad over spiceworks at this point. Modern, simple, feature rich FOSS ticketing with a KB.

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over 2 years ago
Freshdesk alternative with responsive design or full feature app

Check out Zammad. It has a responsive design (and a mobile app is currently in development!) and meets your other criteria, too. Plans start at $5.70 per agent and month, or you can self-host for free. Let us know if you have any questions!

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over 2 years ago
Helpdesk Solution

What about Zammad? https://zammad.org/ I’m pretty sure they have M365 integrations and it’s open-source/free.

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almost 3 years ago
Looking for FOSS ticket system

I am in the middle of trying to get our antiquated helpdesk out of SharePoint and into something FOSS. I tried out Zammad and really liked it. Likely going to tackle that next year.

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almost 3 years ago
Help Desk Software for 1 person

Check out Zammad, it ticks all your boxes! It’s used by many small companies and solopreneurs and is available for self-hosting (without restrictions, you’ll get the full suite of features for free).

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almost 3 years ago
Can anyone recommend an open source ticketing system for a helpdesk?

Go for Zammad, I have used it at my precedant work and it is just amazing ! https://zammad.org/.

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over 3 years ago

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