Zendesk

Company Overview

Zendesk is a beautiful, lightweight help-desk solution.

Company Information

Platforms

Pricing

Official Pricing

Features & Specs

User-Friendly Interface

Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.

Multi-Channel Support

Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.

Customizability

The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.

Robust Reporting and Analytics

Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.

Scalability

The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Videos

External Sources including reviews & comparisons

Social Recommendations

The Ultimate Guide to Building Internal Tools in 2024

Popular solutions ****include Zendesk and Help Scout.

– Source: dev.to
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11 months ago
is this scam

That’s not a reddit a url. zendesk.com is the url, whatever the hell that is.

Source:
over 1 year ago
[HELP] Can’t log in to upload SSL due to expired SSL

Had my new SSL delivered at around the same time as my old one expired and now I can’t log in due to it having expired. Is there an alternative URL I can get to, to log in? I’ve tried zendesk.com and hoped for a backend route through there but no cigar.

Source:
about 2 years ago
Special trick to get support for battery replacement ?

Seven hours later and I have still not received a new email from “BOOXHelp help@boox.com via zendesk.com” (or other boox/onyx email).

The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM).

Source:
about 2 years ago
Here’s how I’d figure out the go-to-market for a Customer Support SaaS

My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead.

Source:
over 2 years ago
Now that the career elimination is over, I wanted to make my own tier list based off enjoyment, and I’m curious of other peoples opinions that don’t really align with the eliminations results.

This isn’t pertinent either but …

Why is zendesk.com using the Reddit logo? How is it an authority on Reddiquette?And now I’ll be silly, how can Reddiquette be a thing if auto-correct doesn’t acknowledge it?

Source:
almost 3 years ago
Question regarding binance having a plan to improve their support department and bring back a bit of trust with this company

SOO!!!! I’d like to know if Binance is ever going to resolve the insane wait time between ticket responses and work on reducing the amount of issues people have with their platform? This being for binance.com, binance.us and their seperate support site through zendesk.com.

Source:
over 3 years ago

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